Privacy Policy

1. Introduction

Welcome to CozyFoot.pk.
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

2. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Full name
  • Mobile number
  • Email address
  • Shipping address
  • Order details

We may also keep WhatsApp or email conversations for customer support and record purposes.

3. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Send order-related updates (confirmation, shipping status)
  • Respond to customer support queries
  • Improve our website and services
  • Occasionally share promotional offers
    (you can opt out anytime by replying “STOP”)

4. Facebook Pixel & Advertising

We use Facebook Pixel to understand how visitors use our website and to improve our advertising.

This helps us show relevant ads to people who may be interested in our products.
Facebook may collect data according to its own privacy policy.

5. Sharing Your Information

We only share necessary information with trusted third parties, such as:

  • Courier companies (name, phone number, address for delivery)
  • Facebook (for website analytics and advertising)

These parties are allowed to use your information only for the services they provide.

6. Data Security

We take reasonable steps to protect your personal information.
However, please note that no method of online data transmission is 100% secure.

7. Data Storage & Deletion

We keep order information for processing, customer support, and legal requirements.

If you request data deletion, we will remove your information wherever legally possible.

8. Your Rights

You can contact us at any time to:

  • Update or correct your information
  • Ask how your data is being used
  • Request deletion of your data (where allowed by law)

9. Contact Information

If you have any questions about this Privacy Policy, you can contact us at:

📞 WhatsApp: 0306-4600065
📧 Email: contact@cozyfoot.pk

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.